Industrial Panel PC and Workstation Terminal: FAQ
These questions come from real inquiries and technical integration. If your case is not covered, send your workstation photos and software environment and we will answer based on the site.
Selection and OS
Are industrial panel PCs and workstation terminals two different products?
The hardware is the same XT802 series. Industrial panel PC is the category name, emphasizing a touchscreen unit that runs software; workstation terminal is the usage name, emphasizing a unit mounted at the workstation, ready for scanning and production reporting. Configure by workstation needs; the name does not matter.
Is 5 inch too small?
5 inch is enough for scan-and-confirm workstations; for process diagrams, multi-column parameters or tables, step up to 8 inch or 10.1 inch. An undersized screen forces horizontal scrolling and slows work down.
Can Android 11 be upgraded?
The Android version follows the mainboard firmware; standard shipment is Android 11. Cross-major-version upgrades require mainboard support and are evaluated per project. Workstation scenarios usually do not need frequent OS upgrades.
Do Windows models come with genuine licenses?
Handled per Windows licensing terms; the specific version and licensing method are confirmed at order time and listed separately in the quotation.
Can it run Linux?
Android models can be customized with Debian / Ubuntu; X86 models can also run Linux per project. Driver and peripheral compatibility must be verified item by item.
Scanning and Display
What is the scanning distance?
The built-in engine has a field of view of 40° horizontal, 29° vertical and 49.4° diagonal, with typical reading distance 5-25cm (depending on code size and density). For codes beyond 40cm or multi-code full pallets, add an external fixed code reader.
Can it read codes on a phone screen?
Yes. The engine is designed for both paper and screen codes; with very low screen brightness or a privacy film, the reading distance shortens, so calibrate exposure once to the actual brightness on site.
Does touch work with gloves on?
Thin gloves (nitrile, thin cotton) are usually recognized; heavy work gloves are not. A common shop-floor practice is to move the confirmation to a scan or foot pedal and keep the screen for display only.
The screen is hard to read in bright light; what can we do?
Tilt the screen down 10-15° and add a hood; this works better than simply raising brightness. Avoid mounting directly under overhead lights or facing windows.
Can it read DPM codes?
The standard engine reads common DPM codes, but low-contrast DPM on metal surfaces needs dedicated lighting and algorithms. For such cases, test with real samples first or switch to an industrial code reader setup.
Mounting and Power
What switch does the POE version need?
A switch that supplies 48V POE (802.3af/at depending on power), or a regular switch with a POE injector. The DC version cannot connect to POE, and the POE version cannot use a 12V adapter.
Can one Ethernet cable power the screen and a printer at the same time?
No. POE powers the unit only; the printer needs its own power. Plan workstation wiring as two runs: Ethernet to the screen, power to the peripherals.
Can it be mounted vertically or horizontally?
XT802 series housings support both landscape and portrait; the interface simply re-arranges by orientation. XTCM215 / XTCM320 are designed for portrait.
The wall is sandwich steel panel; how do we mount it?
Add a backplate or anchor through the panel to the studs; self-tapping screws in thin sheet are not enough. For 15.6 inch and above, a floor stand or reinforced bracket is recommended.
Software, Customization and Service
Can you preinstall our software?
Yes. Provide the installer and configuration; we preinstall and run connectivity tests before shipment; anything involving account keys is configured remotely by your team.
Can it boot into a single application?
Yes. Android supports kiosk mode and app whitelists; Windows uses restricted accounts, group policy and restore images.
Will data be lost if the network drops?
The hardware side provides stable storage and network; catch-up logic lives in the application layer. The common approach is a local queue cache with catch-up upload by timestamp after recovery; the solution states the offline scope.
Customization MOQ and lead time?
Silkscreen and packaging usually start at 50 units; 1-2 bracket prototypes are enough; preinstallation and silkscreen take 7-15 business days, and structural changes follow the project schedule.
How long is the warranty and how does service work?
The unit is warranted per contract; non-human-caused damage is repaired free of charge; spare unit plans are available. Technical issues are handled by phone and remote support, with factory repair when needed.
Are CE / FCC certificates available?
The XT802 series has CE (TST20240304557-1RC), FCC (2BFYT-XT802E), RoHS (DTI20241453C) and a design patent; coverage is listed on the About Us page. The Windows models and XTCM215 / XTCM320 are not covered by these three certificates; certification status is confirmed per project.
Describe your workstation and we will provide a configuration you can install directly
Describe the process, cycle time, scanning distance and software environment (MES / ERP / in-house), and we will provide a model, bracket and port proposal within 24 hours.